Frequently Asked Questions

  • We are open 10 am – 10 pm from Saturday to Thursday

    We do observe major Holidays. i.e. both Eid’s and Saudi National Day.

  • We are currently operating in Jeddah & Riyadh. Note that pick up & delivery only available within 30 kms radius from store.

     

  • 1. We offer FREE pick-up & Delivery for orders equal or more than SR300 up to 15km. Otherwise, pick-up & delivery fee (one-way) is SR35 for core zone up to 15km and SR50 for extended zone up to 30km.

    2.Delivery Coverage area: Maximum 30km driving from the store.

    3. Pickup & Delivery time: SAT- Thur from 11am to 6pm.

  • Simply reach out to us on WhatsApp on +966 9200 18619 Share your full name and pickup location, and our team will respond within 2 hours.

    In most cases, pickup is scheduled for the next day.

  • Here's how it works:

    Cut-off time is 2:00 PM

    - Requests before 2:00 PM scheduled same day

    - Requests after 2:00 PM scheduled next working day

    Our team will call you 15–30 minutes before your time slot to confirm your availability.

    Our driver arrives with 3 separate sanitized bags for laundry, ironing & leather goods.Upon handover, you'll receive a goods receipt confirming the number of items and your details.

    Once items arrive at our store, our specialists inspect them, prepare your invoice and share a soft copy with you. You may reject any specific service or cancel the full order within an hour of receiving the invoice — no charges apply.

  • Please point it out when handing over your item and we'll make sure to give it extra attention. Please note that not all stains can be fully removed — in some cases, further treatment may risk damaging the fabric or colour. If that's the case, we'll return the garment laundered but with the stain, and inform you beforehand.

  • Garments: Returned within 3–4 days from pickup date. (e.g. items invoiced on a Saturday before 2:00 PM are delivered by Tuesday, whereas items invoiced after 2:00 PM on a Saturday are delivered by Wednesday)

    Leather goods: Require 10–21 days after your approval, due to the specialist care involved.

  • Yes, for luxury and very delicate items, we offer our Lux service, where each garment is cleaned individually by our senior supervisor.

  • We offer cleaning, repair, re-colour, and conditioning for shoes, bags, belts, and more. Each item is handled by our leather specialists with great care and attention to detailscription

  • Leather restoration depends on several factors — the leather type, extent of use, and the nature of the damage or stain.

    While items may not be fully restored to new condition, the before and after difference is clear and vivid. We also archive before & after photos of every leather item as a reference for you.

  • Leather goods require 10–21 days after your approval, as each piece receives dedicated specialist attention.